Privacy Policy

Version & Changelog

v1.0 - adopted on January 20th, 2023

Topics

This privacy policy will explain how Flyp Pte Ltd, t/a Mercu uses the personal data we collect from you when you use our product.

It covers the following topics:

What data do we collect?
How do we collect your data?
How will we use your data?
How do we store your data?
Marketing
What are your data protection rights?
What are cookies?
How do we use cookies?
What types of cookies do we use?
How to manage your cookies
Privacy policies of other websites
Changes to our privacy policy
How to contact us

What data do we collect?

Our Company collects the following data:

First name
Last name
Email address
Mobile number
Any other data you voluntarily upload to the Mercu product or any of our sub-processors

How do we collect your data?

You directly provide our Company with most of the data we collect. We collect data and process data when you:

Register for a Mercu account
Engage with Mercu via Intercom (a sub-processor)
Submit a demo request via Calendly (a sub-processor)
Use or view our website via your browser’s cookies

How will we use your data?

Our Company collects your data so that we can provide our services to you.

Additionally, we may share your data with subprocessors that support us in providing our services. We will engage only with subprocessors whose terms of service honor similar obligations to the ones outlined in this policy.

Here is the list of relevant subprocessors:

Cloudflare: CDN and Security
Notion: Email & Collaboration
Twilio: SMS and Whatsapp Integrations
Auth0: Authentication & User Management
Google Workspace: Business Apps & Collaboration Tools
Stripe: Payments
AWS Cloudwatch: Error Logging
Freshworks: Customer Service
Sendgrid: Emails
Logrocket: Behavior Analytics
Google Analytics: Web Analytics

How do we store your data?

We store your data with an outsourced cloud infrastructure provider, Amazon Web Services (AWS). The databases are located in Singapore.

We retain the collected data for the duration of your contract with us and for up to one year after contract termination.

Data Deletion

After the retention period has ended, the Company will securely delete all client data, including backups and archives.

If the client requests deletion of their data before the end of the retention period, the Company will comply with the request in a timely manner, subject to any legal obligations.

Marketing

Our Company would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies. If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Our Company from contacting you for marketing purposes.

What are your data protection rights?

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Our Company for copies of your personal data.
The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: privacy@mercu.com

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

How do we use cookies?

Our Company uses cookies in a range of ways to improve your experience on our website, including:

Keeping you signed in
Understanding how you use our products

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Our Company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 30 April 2023.

Data Policy for Uploaded Data

Mercu provides an import service (manually from the UI, via API, via third-party bulk upload) allowing your users to upload data. The data policy here is applicable to the data uploaded by the users.

How to contact us

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: accounts@mercu.com