Instantly respond to candidate FAQs and save hundreds of hours
Train Mercu's AI assistant on your candidate FAQs and watch it answer candidate questions instantly, following your company's tone-of-voice.
Trusted by leading brands with high-volume hiring needs
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Simple Set-up
Upload your existing FAQs to our library to get started. The assistant will only respond to what it knows.
Actionable insights + Analytics
Get continuous insights into the questions candidates ask and whether the assistant can answer them.
continuous refinement
Continuously update the assistant with new knowledge to ensure it answers more questions.
Mercu integrates with your existing tech-stack!
Still unsure? Find the answers you’re looking for.
What if a candidate doesn't use WhatsApp?
Don't worry! We can detect if a candidate doesn't have WhatsApp installed and automatically fall-back to SMS delivery for all hiring-related communication.
Additionally, we can support other chat apps like LINE, Kakao, and Zalo. Please reach out to us to discuss your needs.
Additionally, we can support other chat apps like LINE, Kakao, and Zalo. Please reach out to us to discuss your needs.
Will candidates be comfortable with receiving application updates on Whatsapp or SMS?
100%. Both internal data and third-party research shows that candidates (especially Gen-Z) prefer to receive application updates via WhatsApp or SMS.
Why? Because it's where most people already spend a lot of time and the chance of missing an update is much lower compared to email or phone calls.
Why? Because it's where most people already spend a lot of time and the chance of missing an update is much lower compared to email or phone calls.
I already have an ATS. How can Mercu help me?
Many of our customers use Mercu together with their existing ATS (e.g. Dayforce, Workable, or TalentLyft).
Most of these applicant tracking systems don't support AI-enabled two-way communication, screening, and interview scheduling via WhatsApp or SMS.
This is where Mercu comes in to help you cut down time-to-hire even further, reduce interview no-shows, and remove HR overhead.
Most of these applicant tracking systems don't support AI-enabled two-way communication, screening, and interview scheduling via WhatsApp or SMS.
This is where Mercu comes in to help you cut down time-to-hire even further, reduce interview no-shows, and remove HR overhead.
Do you integrate with my existing ATS?
Yes! We integrate with pretty much all major Applicant Tracking Systems (and HRIS/HRMS). You can check out our integrations page here.
And if we don't integrate with your system yet, we will build the integration to make it work!
And if we don't integrate with your system yet, we will build the integration to make it work!
What data do you use to train the conversational AI to answer candidate questions?
Great question! We have a pretty good idea of what candidates want to know and will ask you to provide answers to these questions.
Additionally, we will ask for any documents that cover employer branding, employee benefits, workplace culture, and pay rates.
And once we're live, we'll flag any questions that the conversational AI couldn't answer so that you can fill that knowledge gap.
Additionally, we will ask for any documents that cover employer branding, employee benefits, workplace culture, and pay rates.
And once we're live, we'll flag any questions that the conversational AI couldn't answer so that you can fill that knowledge gap.
I’m not sure my team will adopt it.
The answer is Mercu. See perfect employee engagement in action, today.
A high-volume hiring experience that your recruiters and candidates will thank you for.
Mercu Hire automates repetitive and time-consuming tasks when hiring frontline staff: Interview scheduling, interview reminders, and candidate questions. All while delivering the most engaging candidate experience available on the market.
AI-powered recruitment automation for high-volume hiring
