Integrating SmartRecruiters with WhatsApp

Do you use SmartRecruiters as your Applicant Tracking System (ATS) and want to communicate with your candidates via WhatsApp? Mercu's AI-powered recruitment automation platform integrates seamlessly with SmartRecruiters to help you screen candidates, schedule interviews, and instantly answer candidate questions via WhatsApp. By integrating SmartRecruiters with WhatsApp using Mercu, you can significantly boost candidate engagement and response rates while automating repetitive recruiter tasks.

Why WhatsApp?

WhatsApp is the world's most popular chat app, with over 3 billion monthly active users. Younger candidates and those in industries like retail, hospitality, warehousing, aged care, and logistics strongly prefer chat apps over email. WhatsApp messages boast a 98% open rate, with 80% opened within the first five minutes. Not using WhatsApp in your hiring strategy is a big missed opportunity.

By integrating WhatsApp into your recruitment process, you can reach potential hires instantly, improving response rates and overall candidate engagement.

Key Features of the Integration

1. ‍Candidate Screening Questionnaires: With Mercu's SmartRecruiters integration, you can send candidate screening questionnaires at scale without needing to email or call candidates individually. This helps streamline the initial screening process, saving valuable recruiter time and ensuring you get relevant candidate information into SmartRecruiters quickly.‍
2. Interview Invites and Scheduling: Scheduling interviews can be a time-consuming process, involving lots of back-and-forth between candidates and hiring managers. With Mercu's SmartRecruiters integration, recruiters can streamline this process by sending interview invites directly via WhatsApp, allowing candidates to self-schedule. This integration enables easy asynchronous scheduling and significantly reduces no-shows through automated reminders.‍
3. Automated Candidate Support: One of Mercu's standout features is its AI-powered automated responses. Candidates often have questions about job details, application status, and more. This can strain recruiters and slow the hiring process. Mercu’s AI can address these candidate queries directly via WhatsApp, providing instant support and enhancing the candidate experience.‍
4. WhatsApp as an Entry Point for Video and Voice Screening: AI-powered video and voice screening capabilities are rapidly maturing and are on track to become staples in high-volume hiring. WhatsApp works great as a way to deliver AI-powered video or voice campaigns, helping to alleviate candidate concerns and boosting completion rates through accessibility and automated reminders.

Conclusion

Integrating SmartRecruiters with WhatsApp using Mercu is the easiest way to reach your candidates where they already are while streamlining your hiring process.‍